Be Positive: A Guide for Managers (Better Management Skills) by Phil Clements

By Phil Clements

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Before we leave this section it’s worth underlining the point made in passing above about non-verbal communication. Imagine that someone is presenting a report to you about this month’s sales figures and projections for the coming months. The figures might be good or bad, it doesn’t matter. Think what non-verbal communication you would expect to see if the person were reporting to you in a positive rather than a negative way. 48 be positive Jot down four things you would expect to see that nonverbally underline a positive approach.

Julian’s attitude and orientation towards his management is far from positive. In many ways he represents a stereotype of a particularly negative approach. Write a brief summary of the areas in which you think Julian needs to develop a positive orientation towards his management. Use the information in this chapter as a basis for your analysis. You may also like to skip forward and briefly survey the ‘five golden rules’ for a positive attitude suggested in Chapter 7 and use these as a framework for your response.

This giving and receiving of feedback can be verbal and non-verbal, and is a vital function in interpersonal relations. It is not the purpose of this book to go into all the issues that surround this, but as managers an understanding of the importance and processes of feedback is a vital component of a positive orientation. A key difference between the thermostat feedback example above and the way humans handle feedback is that we all tend to have different views of the world, and in order to make sense of the world we make interpretations.

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