Business Process Management Systems: Strategy and by James F. Chang

By James F. Chang

I admire it. this can be a sturdy assessment with the speculation, the evolutions of the theories and couple of more effective chapters. good written and straightforward to appreciate

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Motorola developed Six Sigma in the 1980s as its implementation of TQM program. It has often been described as TQM on steroids. The use of Six Sigma became a management fad after Jack Welch adopted it for General Electric (GE) in 1996. Jack Welch often named Six Sigma as a key contributor to GE’s financial success under his rein. Welch’s endorsement of Six Sigma led many corporations to follow suit. 12 The use of Six Sigma is not limited to manufacturing companies. Many service companies have also successfully implemented Six Sigma programs.

3: 267–280. 5. Kendrick, J. W. 1961. Productivity Trends in the United States. Princeton University Press, Princeton, New Jersey. 6. Boaden, R. J. 1997. What is Total Quality Management … And Does it Matter? Total Quality Management. 4:153–171. 7. Yong, J. and Wilkinson, A. 2001. Rethinking Total Quality Management. Total Quality Management. 2:247–258. 8. Deming, W. E. 1994. Report Card on TQM. Management Review, January: 22–25. 9. Hackman, J. R. and Wageman, R. 1995. Total Quality Management: Empirical, Conceptual, and Practical Issues.

In Total Improvement Management, quality experts H. James Harrington and James S. 11 The network organization is derived from the matrix organization of the past. In the matrix organization, employees report to functional heads. Project managers, product line managers or regional managers would also have reporting relationships with employees in the functional departments. The goal is for the organization to have multidimensional (usually two) alignments to enhance customer focus. Harrington and Harrington referred to the first network organization structure as case management structure.

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